Contact
Talk to people who actually run assays.
Our support desk is staffed by the same researchers who review every incoming Certificate of Analysis. Ask about an order, a compound, a lot number, or a bulk quote — you’ll get a precise answer, not a script.
Email support
Every message is read by a researcher and answered in under one business day — order status, COA and documentation questions, storage conditions, or anything on a product page.
Support hours
Monday–Friday, 9 AM–6 PM EST. Messages sent outside those hours are answered the next business morning — response time stays under one business day either way.
Wholesale & bulk
Supplying a lab group or ordering at volume? Verified institutions qualify for volume pricing and Net terms. Apply for an institutional account — include compounds, quantities, and timeline and we’ll reply with volume pricing, lead times, and batch documentation.
Researchers, not scripts
There is no tier-one queue here. The person answering your email interprets chromatograms for a living — so questions about a specific lot, an unexpected mass-spec peak, or assay handling get real answers the first time.
- Real researchers on staff — answers come from the bench, not a call center
- No medical or dosing advice — every compound is for laboratory research only
- COA verification on request for any lot we have ever shipped